Despite having a motor and working with blades and moving parts, Ninja blenders are very reliable and in general don’t experience many issues. That said, no appliance is completely without problems and you may find yourself needing to use the warranty that came with the blender.
And the last thing you want to do is go through the hassle of reaching out to the customer service team only to be denied because your issue or situation isn’t covered.
So I recently looked over Ninja’s blender warranty to figure out exactly what protection it offers and what will happen if you ever need to use it.
Every Ninja blender includes a 1-year limited warranty, plus a 60-day money-back guarantee if you purchase directly from Ninja. The warranty covers issues that existed or were created during manufacturing. It comes with a few restrictions, such as applying only to the original owner and usage within North America.
The rest of this article will dive a little deeper into the details of the warranty, what it means for you, and what you can expect (based on real experiences) should you need to reach out to Ninja.
Let’s get right to it!
How Long Is The Ninja Blender Warranty?
Each Ninja blender comes with a limited warranty that’s good for 12 months after purchase. In order to qualify for service, you will need to reach out to Ninja and begin the process before that date passes.
Even if you’re not sure if your issue will be covered, if you’re close to the 12-month cutoff, it’s best to reach out and at least raise any problems you’re experiencing.
Does Ninja Blender Have A Lifetime Warranty?
You can contact Ninja customer service to upgrade the 12-month limited warranty to Ninja’s Lifetime VIP Warranty. This will typically cost anywhere from $50-$100, depending on the model you select.
It’s important to know ahead of time that, while the VIP warranty is called a “lifetime” warranty, the terms change in the event of a replacement. If you receive a replacement unit, that blender will come with a 2-year warranty that starts as soon as you receive the shipment at your home.
Ninja Blender Repair Service
If you end up needing for your blender to be repaired or replaced under warranty, Ninja will cover the cost to ship the defective blender to them. However, they will charge a fee for the return shipping, even if they end up replacing the entire unit.
It’s important to note that the replacement unit comes with 6 months of additional warranty. If you have more than 6 months remaining on your 1-year warranty, then that takes precedence.
This essentially protects you in case there is something wrong with the repairs or with the replacement blender that was sent to you.
What Does The Ninja Blender Warranty Cover?
This is where things can get a bit tricky. In general, the warranty will cover any issue that was caused by a defect in either the materials or the assembly of the product.
There are two big requirements, though: The blender must have been used under normal household conditions (i.e., not in a professional kitchen) and it must have been maintained properly.
“SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide.”
What Does The Ninja Blender Warranty NOT Cover?
Ninja’s warranty doesn’t cover normal wear and tear, units that have been tampered with or repaired by a third party, and damage from neglect or abuse. It also doesn’t cover issues outside of the 1-year warranty period, unless you’ve purchased additional protection.
In plain terms, this means that you will need to demonstrate that you didn’t use the blender in any unusual way and that you did everything you were supposed to in order to maintain it and keep it in good working order.
Ninja will also not warranty any blenders that were purchased or used outside of North America. So if you took your blender with you on vacation to France and used it, its warranty is sadly no longer valid (but hopefully you had a great time).
Ninja Blender Warranty Experience
You can troubleshoot issues like a blinking red light yourself in most cases. However, if you do need to reach out to Ninja, you’ll find that they have a pretty standard warranty experience.
You can expect the following:
- Contact customer service with your issue.
- They will ask for additional details and may require you to attempt troubleshooting steps.
- You may need to demonstrate that you’ve followed the maintenance directions in the owner’s manual.
- Once the customer service team determines that the issue is covered under warranty, they will arrange for you to ship the blender to them.
- A replacement or repaired unit will then be shipped back to you.
Like most home appliance warranties, this can sometimes be a lengthy process as a number of steps must be taken before a replacement can be authorized.
Ninja has a good reputation for making good on its warranty, however some customers claimed that the company tends to blame user neglect for most issues.
Your best bet for a positive experience is to approach Ninja’s customer service team with a detailed explanation of your issue. Be prepared to detail the steps you’ve taken to maintain and clean your blender, and how regularly you follow them.
What You Should Know
Overall, Ninja offers a very standard warranty with a slightly lengthy but fair repair service.
The legal language in the warranty gives Ninja a lot of room to deny requests. However if you are truly experiencing a defective product they should be willing to repair or replace your blender.
And if you’re problem falls outside the warranty, you can find replacements for nearly every part of your blender.
You can only contact customer service by calling them at 1-800-365-0135. Support is available from 9am to 9pm ET Monday through Friday, and from 9am to 6pm ET on Saturday.
You can learn more and get additional troubleshooting help in their online support center.
Patrick Ward