Complete Guide To Fixing Your Nordictrack Treadmill Incline

nordictrack treadmill incline not working

We’ve all been there – you’re ready to crush your uphill workout on your NordicTrack treadmill when you realize, to your dismay, that the incline function isn’t working. You’re stuck on a flat run, and those mountainous challenges you’ve been craving seem miles away.

There are several reasons why your treadmill’s incline might be giving you trouble. It could be anything from a simple calibration issue, a problem with the incline motor, or perhaps even a malfunctioning control board.

In some instances, it could be as simple as a power supply issue, too.

But worry not – whatever the cause, we’ve got you covered.

So, before you decide to call in a professional, let’s roll up our sleeves and get our hands dirty. With a bit of patience, some basic tools, and this guide, you’ll be back to your uphill training in no time.

Why is the Incline Not Working?

There could be several reasons why the incline function on your NordicTrack treadmill is not working as it should.

Understanding the underlying problem is the first step toward resolving the issue. Let’s delve into some of the common reasons. 

ProblemPossible Cause
The treadmill incline doesn’t changeIt could be due to a calibration issue.
The incline changes randomlyThere might be a problem with the control board.
The incline is stuckThe incline motor could be faulty.

There are four basic ‘categories’ of issue that could be causing problems with the incline motor.

Software Glitch 

Like many modern devices, your NordicTrack treadmill relies on software to perform its functions. Sometimes, a glitch or bug in the system can cause the incline feature to malfunction. In most cases, a simple restart can fix this issue. However, if the problem persists, a factory reset might be necessary. 

Motor Issues 

The treadmill’s incline system is powered by a motor. If your treadmill’s incline isn’t working, it could be because the motor is faulty or has stopped working. This often requires professional repair or replacement. 

Stuck or Slipped Belt 

Your treadmill’s incline system uses a belt to adjust the angle of the running surface. If the belt has slipped off its track or become stuck, the incline feature won’t function properly. Fixing this usually involves realigning or replacing the belt. 

Problem with the Incline Sensor 

The incline sensor in your treadmill detects the current angle of the running surface. If this sensor malfunctions, it might incorrectly report the incline level, causing operational issues. Depending on the specific problem, the sensor might need to be cleaned, repaired, or replaced (typically by a professional).

Can I Fix My NordicTrack Treadmill Incline Myself?

Yes, in most cases you definitely can! While the idea of fixing your NordicTrack treadmill incline may seem daunting at first, you’d be surprised to find that many issues can be resolved with a little DIY effort.

Don’t worry, you won’t need to be a treadmill repair whiz. This guide will walk you through all the common troubleshooting steps you need to take to get your incline working again.

All you need is a little time—and a dash of patience!

Checking the Power Source

First things first, let’s talk about power. You might be surprised to know that one of the most common reasons your NordicTrack treadmill incline isn’t working is a simple power issue.

So, don’t worry, we’re going to start with the basics and work our way up from there. 

Make sure your treadmill is connected to a power source. It might sound basic, but sometimes the most obvious solutions are overlooked.

Every troubleshooting step needs a working power source, so check that everything is working properly first.

If your NordicTrack treadmill is plugged in but the incline still isn’t working, there could be an issue with the outlet itself. To rule this out, try plugging another device into the same outlet to see if it works. 

If the outlet is functioning correctly, the next step is to check the treadmill’s power cord. Look for signs of wear and tear, such as fraying or kinks.

It’s also a good idea to check the plug end of the cord for any visible damage. If you notice anything unusual, it might be time to replace the cord. 

Remember, solving power issues can be as simple as ensuring your treadmill is plugged into a working outlet, and the power cord is in good condition.

But if you find that your NordicTrack treadmill incline is still not working, it may be due to other reasons. Let’s delve a bit deeper into these issues and their possible solutions.

Resetting the Treadmill

Resetting your treadmill is like giving it a fresh start, and it’s often the first step in troubleshooting various problems, including issues with the incline. It’s a simple process that generally takes just a few minutes. Let’s break it down into a series of easy-to-follow steps. 

Soft Reset

When things go south with your treadmill incline, there’s really no need to panic. Oftentimes, a simple reset can bring your machine back to its top-notch performance.

Here’s how to perform a soft reset of your machine:

  1. Locate the reset switch. This is the toggle switch that controls power to the treadmill, and is usually located at the front near the power cable.
  2. Flip the switch to Off. You’ll notice that the switch is probably in the “Reset” position. Flip it so that it’s set to off.
  3. Wait 5 minutes. Give the treadmill a full five minutes to power down after switching it off. This ensures that any power remaining in the device is discharged fully.
  4. Flip the switch to Reset. Now, flip the switch back over to the Reset position.

This is the fastest way to reset your treadmill. It won’t affect any settings or preferences that you’ve saved. It simply cycles the power on and off and allows the console to reboot itself.

Factory Reset

When all else fails, a factory reset can be the saving grace your NordicTrack treadmill incline needs to get back on track. It’s a broad-scope solution that may just fix the underlying issue.

However, bear in mind that a factory reset should be treated as a last resort. This will erase all user data, so if you have any important workout data stored, make sure you’ve backed it up. 

Follow these simple steps to perform a factory reset: 

  1. Find the reset pinhole on your console. It’s typically on the right or left side of the console, although in some models it may be on the top.
  2. Use a paperclip to press and hold the button inside the pinhole.
  3. Press the power switch into the On position.
  4. Keep holding the reset button until the console screen turns on, then release it.
  5. Wait for the console to complete the reset. When it’s finished, the screen should turn off and back on again.

Doing a factory reset should restore your NordicTrack treadmill incline to its original settings, effectively resolving any software-related issues.

Whether you perform a soft reset or a factory reset, it’s a good idea to calibrate the incline after resetting your machine in order to check that the issue has been fixed.

Calibrating the Incline

If your NordicTrack treadmill’s incline is acting up, one of the best places to start troubleshooting is with calibration. This process essentially resets your treadmill’s incline system, allowing it to correct any software-related issues it might be encountering.

So, here’s a step-by-step guide to help you calibrate the incline function of your NordicTrack treadmill: 

  1. Enter the settings menu. Select the settings main menu by touching your name or Hello on the screen, then tap on Settings.
  2. Tap on Maintenance under the Equipment heading to enter the maintenance section.
  3. Tap Calibrate Incline to enter the calibration screen.
  4. Tap “Begin” to calibrate the incline system.

Here’s what to expect during calibration:

  • If there is no mechanical problem, your treadmill should begin rising to the maximum incline level.
  • It will then return to the starting position.
  • In most cases, it will not go below the starting position, even if your model is able to decline.

It’s important to note that calibration should be carried out in a safe environment. Since the treadmill will move on its own, be sure to keep children and pets away from the treadmill during the calibration process.

You can also watch to see if the movement of the track is smooth as it goes up and down, or if you notice any resistance.

If your treadmill doesn’t move at all during calibration, it can be a sign of a hardware problem. 

In such cases, a professional inspection might be necessary. Always remember that troubleshooting a treadmill should be done with caution, as incorrect handling can result in further damage.

Contacting Customer Support

When all else fails and your NordicTrack treadmill incline still doesn’t work, reaching out to the NordicTrack customer support team might be your best solution. NordicTrack’s customer service is well-known for its helpfulness and expertise, so you’re in good hands. 

Before contacting them, make sure to: 

  • Inspect your treadmill: Have a thorough look at your machine and gather as much information as you can about the issue. The more specific you are, the better they’ll be able to assist you.
  • Note down the model number: This can usually be found on a sticker or plate on the treadmill. It’s important because different models might have unique components or troubleshooting steps.
  • Be prepared to describe the problem: Whether your treadmill isn’t inclining at all, or if it’s inclining inconsistently, make sure you can accurately describe what’s happening. This will help the support team diagnose the problem more effectively.
  • Describe what steps you’ve tried: If you tried resetting your treadmill or calibrating the incline, let the support team know. They may still ask you to try these steps again, but it could save you some time.

Once you’ve collected all necessary information, you can get in touch with NordicTrack’s customer support by submitting an online request. Under “Question Type”, be sure to select “Parts, Services and Warranties”.

Preventing Future Incline Issues

Well done for successfully fixing your NordicTrack treadmill incline! But as the old adage goes, prevention is better than cure. So, let’s discuss some tips and tricks to prevent future incline issues and keep your machine running smoothly and efficiently. 

Regular Maintenance 

Regular maintenance is key to the long-term health of your NordicTrack treadmill. It’s critical to: 

  • Clean: Keep your treadmill clean, especially the areas around the incline mechanism. You can use a soft, damp cloth to wipe away dust and debris.
  • Lubricate: Lubricating the incline motor can prevent it from overheating and prolong its life. Refer to your user manual for specific lubrication guidelines.
  • Inspect: Regularly inspect the incline mechanism for any signs of wear and tear. This can help you identify potential issues before they become serious problems.

Proper Usage 

How you use your treadmill can also influence its longevity. Here are some suggestions: 

  • Avoid Overuse: Like any machine, treadmills need rest too. Overuse can strain the incline motor, leading to premature failure.
  • Follow Weight Guidelines: Exceeding the weight limit can put excessive stress on the incline mechanism. Always adhere to the manufacturer’s guidelines.
  • Use Correct Incline Settings: Rapidly changing incline settings can overwork the motor. Gradually adjust incline levels for a smoother workout and longer machine life.

Is There A Warranty For NordicTrack Treadmill Incline Issues?

NordicTrack provides a generous warranty for their treadmills, which typically covers the motor, parts, and labor.

However, the specifics can vary depending on the model and the terms and conditions at the time of purchase. The incline motor, which powers the change in the treadmill’s gradient, is usually included in these warranty conditions. 

Here’s what you need to know: 

  1. Warranty coverage generally extends to the incline motor, along with other parts, for a specified period. This is usually a few years, but you should check the details of your specific warranty.
  2. If your treadmill’s incline function stops working within the warranty period, NordicTrack should be able to repair or replace the incline motor at no additional cost to you. However, this does not usually cover any damage caused by misuse, neglect, unauthorized modification, or accidents.
  3. Remember, warranty service often requires you to provide proof of purchase, so keep all your purchase documents safe. If you bought your treadmill from a third-party seller or secondhand, the warranty might not be transferable.

How Much Does It Cost To Repair A NordicTrack Treadmill Incline?

The good news is that, even if your treadmill is no longer under warranty, it can still be repaired.

However, you will need to pay for a technician to visit and for any additional parts and labor required to fix the incline motor.

Simple fixes that don’t require specialized parts will typically cost around $100, while replacing larger components like the incline motor can cost you up to $500.

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